(4.6 / 5)1519+ Ratings

Consumer Cellular Reviews

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Overall Rating

4.6
19 Reviews
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About Consumer Cellular

Consumer Cellular is a service provider that offers a variety of products and services. They provide cell phones and plans with a focus on affordability and flexibility. Their product lineup includes popular brands like Apple iPhone, Samsung Galaxy, and Motorola Moto G. They also offer their own devices like the Consumer Cellular IRIS Flip and Consumer Cellular Verve Home Phone Base.

In terms of services, they offer plans starting as low as $15/month with options for unlimited talk & text and flexible data plans. Additional lines for family or friends can be added for just $15/month per line. They also offer 5G+ for improved call quality and lightning-fast speeds.

Consumer Cellular emphasizes ease of switching with free activation, no contracts, no hidden fees, and no risk. They also offer special benefits for AARP members and USAA members. They have a growing footprint of retail locations for in-person service and support.

They also run promotional offers like discounts on new iPhones and Apple Watches, savings on Samsung Galaxy S24, and reduced plan prices for a limited time. They have been recognized by J.D. Power for customer service and have received positive reviews from their customers..

Consumer Cellular Pros & Cons

Pros of Consumer Cellular:

  1. Affordable Plans: Consumer Cellular offers competitively priced plans starting at $20 per month with no hidden fees, making it appealing to budget-conscious individuals and families.
  2. Flexible Options: The service provides a variety of plans that can be customized to fit individual or family needs, allowing for changes as needed.
  3. Reliable Network Coverage: By leveraging major carriers like AT&T and T-Mobile, Consumer Cellular ensures widespread and reliable network coverage, reducing the likelihood of dropped calls or poor connection quality.
  4. Excellent Customer Service: Consumer Cellular is known for its personalized customer service, particularly for seniors, with U.S.-based support representatives.
  5. AARP Discounts: Members receive an additional 5% discount on monthly plans and an extended 45-day risk-free guarantee.
  6. 5G Data Speeds: Consumer Cellular offers 5G data speeds, enhancing the mobile experience.
  7. Bring Your Own Phone: Users can bring their own unlocked and compatible phones to the network.

Cons of Consumer Cellular:

  1. Network Coverage Limitations: Coverage may be limited in rural or remote areas, leading to occasional gaps in service.
  2. Limited High-Speed Data: High-speed data options are limited, and data speeds can be throttled once the high-speed limit is reached.
  3. Limited Smartphone Options: The selection of smartphones is restricted compared to larger carriers, lacking the latest models and advanced features.
  4. Data Sharing on Multiline Accounts: Data usage is pooled on multiline accounts, which can lead to limitations for heavy data users.
  5. Non-AARP Plans Less Competitive: Plans for non-AARP members may not be as attractive compared to other providers, making it less appealing for younger demographics or those ineligible for AARP membership.

These points highlight the key advantages and disadvantages of using Consumer Cellular.

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Consumer Cellular Customer Reviews (19)

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Consumer Cellular Customer’s Q&A

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Consumer Cellular Features and Benefits

Here are the key features and benefits of Consumer Cellular:

  • No Activation Fee: There's no activation fee when switching to Consumer Cellular.
  • No Contract: Offers flexible monthly plans with no contract.
  • Affordable Service: Designed to save money, an average customer pays under $28/month for all the talk, texting, and data they need.
  • Flexible Prepaid Phone Plans: Provides flexible prepaid phone plans.
  • Choice of Networks: Runs on AT&T’s network, providing similar experience with the same towers.
  • Top-Notch Customer Service: Known for its friendly customer service.
  • Device Compatibility: Wide range of compatible devices.
  • AARP Discounts: Offers superb AARP discounts.
  • Easy Switching: Allows keeping the same phone number when switching.
  • Free Calling to Canada and Mexico: Offers free calling to Canada and Mexico from the continental United States.
  • Automatic Upgrades: Automatically upgrades to the next level plan for the best possible rate based on usage.
  • Online Account Management: Provides 24/7 online access to account for managing billing preferences, tracking usage, adding or removing services, finding troubleshooting resources, and changing monthly plan.
  • AutoPay and Paperless Billing: For convenience, automatically signs up for AutoPay and paperless billing.
  • 100% Risk-Free Guarantee: If not completely satisfied within 30 days (data use is limited to 500MB), can cancel the service.

These features and benefits make Consumer Cellular a competitive choice in the market. It's recommended to consider these factors when deciding whether or not this provider is the right fit for individual needs. Remember, the best choice depends on specific requirements such as data usage, coverage, and budget.

Consumer Cellular Pricing

Consumer Cellular offers various pricing plans, including:

  • Unlimited Talk and Text with 1 GB of data: $20 per month
  • Unlimited Talk and Text with 5 GB of data: $25 per month
  • Unlimited Talk and Text with 10 GB of data: $35 per month
  • Unlimited Talk, Text, and Data: $50 per month

Additionally, there is a $5 discount for selecting the "AutoPay" option and paperless billing. AARP members receive a 5% discount on their monthly service.

About consumercellular.com Payment Method?

At Consumer Cellular, there are several ways to make your payment. You can pay over the phone by calling a specific number. You can also make payments online by logging in to your account and clicking Pay Now. Another option is to set up AutoPay, which allows for automatic payments from a credit or debit card. Lastly, you can send your payment by check through mail. Please ensure to include your account number when mailing your check to ensure that your payment is applied correctly. If you wish to manage your account and payment options more conveniently, you can download the My CC mobile app for easy, on-demand access to your Consumer Cellular account. This allows you to manage your monthly plans, track your usage, pay your bill, or even contact Customer Service right from the palm of your hand..

Consumer Cellular FAQs

FAQ

Consumer Cellular Alternatives

Here are the top 10 alternatives to consumercellular.com:

  1. T-Mobile Magenta/Go5G: Offers the most data.
  2. AT&T: Known for comprehensive coverage.
  3. Google Fi: Good for multiple-line plans.
  4. Mint Mobile: The cheapest plan.
  5. Tello: A mobile virtual network provider with 4G LTE network coverage.
  6. Sprint: Offers a variety of cell phone plans.
  7. Cricket Wireless: Provides nationwide coverage.
  8. StraightTalk.com: Offers a variety of wireless and carrier products.
  9. BoostMobile.com: Known for its extensive coverage and competitive pricing.
  10. VerizonWireless.com: Offers a variety of plans and excellent coverage.

Each of these alternatives offers unique features and benefits. It's recommended to explore each one to find the best fit for individual needs. Remember, the best choice depends on specific requirements such as data usage, coverage, and budget.

FAQ

What is the Consumer Cellular IRIS Flip?

The Consumer Cellular IRIS Flip is a flip phone designed with a specific demographic in mind — older adults or less tech-savvy consumers. It offers a classic flip phone profile with large tactile buttons and a large 3.2-inch internal screen, making it easy to navigate the phone’s features. One of its standout features is voice commands, which allow users to open apps and dictate text. The IRIS Flip also has a long-lasting battery that provides 19 hours of talk time and lasts seven days on standby. However, it's worth noting that the 5MP camera on the IRIS Flip captures hazy and grainy images. The phone costs $69, making it one of the most affordable phones on the market. Compared to the Verve Snap, another flip phone offered by Consumer Cellular, the IRIS Flip has a longer-lasting battery, voice commands, and access to its own app store. All of these features come with a small markup. The phone is shipped with a SIM card pre-installed when purchased through Consumer Cellular, and activation is as simple as calling their customer support line.

FAQ

How do I switch to Consumer Cellular?

Switching to Consumer Cellular is a straightforward process. Here are the steps you need to follow:

  1. Decide on a Plan: You can view all of Consumer Cellular's affordable, no-contract options on their website. If you're unsure which cellular plan works best for you, you can give them a call for a recommendation. Remember, with Consumer Cellular, there are no fees to switch your plan if you find you need more or less.

  2. Prepare Your Current Phone: If you already have a cellphone you love, you may not even need to get a new one! With most unlocked GSM phones, you can switch to Consumer Cellular simply by replacing the SIM card in your current phone.

  3. Choose a New Phone (Optional): If you're looking to start with a new phone, Consumer Cellular offers an outstanding selection of everything from simple flip phones to flagship smartphones from some of the top manufacturers in the industry.

  4. Start the Switch: To start your number transfer, give Consumer Cellular a call, and they'll be happy to assist. You can also sign up on their website where their checkout process will walk you through plan options, invite you to select a device, and prompt you to answer questions including, "Keep your existing phone number?"

  5. Wait for the Transfer: Porting (transferring your number) usually takes 24 hours or less. Consumer Cellular will let you know when it is completed via a text message or email.

Remember, Consumer Cellular's friendly, 100% U.S. based customer service team is there to answer any additional questions, or walk you through, step by step, to get your Consumer Cellular service up and running.

FAQ

About consumercellular.com Prices and Cost?

Consumer Cellular offers a variety of plans to suit different needs. They have plans that include Unlimited Talk & Text with varying amounts of data. The $20 per month plan includes 1GB of data, the $25 per month plan includes 5GB of data, the $35 per month plan includes 10GB of data, and for $50 per month, you get unlimited data. You can add lines to any plan for just $15.

There is no activation fee when you switch to Consumer Cellular, and you can save up to half on your wireless bill. They offer flexible monthly plans with no contract. Every plan includes unlimited talk and text, starting at $20 per month.

They also have exclusive offers for AARP members, who receive a 5% discount on monthly service, 30% off of accessories, and an extended risk-free guarantee—45 days. AARP members can get two lines of Unlimited talk, text, and data for just $55/month. That’s just $27.50 a line.

If you want to use your traditional home phone with their wireless network, it only adds $10 per month to your current cell phone plan..

FAQ

What is the coverage area of Consumer Cellular?

Consumer Cellular is a wireless service that uses both the AT&T and T-Mobile networks to provide coverage. With those networks combined, Consumer Cellular covers about 99% of the country. However, as a customer, you get access to one of those two networks —you won't get to switch back and forth between them.

When it comes to 4G LTE, AT&T has some of the best coverage in the country. That means Consumer Cellular customers on the AT&T network benefit from excellent service in most major cities and good service in rural areas. AT&T covers about 68% of the country with its 4G LTE. Consumer Cellular will assign you to the AT&T network if it has stronger coverage than T-Mobile in your area.

T-Mobile is another major U.S. carrier that provides service for Consumer Cellular customers. These customers can expect excellent 4G LTE coverage in most metropolitan areas, but service can be spotty in rural areas. T-Mobile's 4G network covers about 62% of the country. If you are in an area where T-Mobile's coverage is stronger than AT&T's, Consumer Cellular will assign you to the T-Mobile network.

Regarding 5G coverage, AT&T 5G has the second-largest 5G network, covering 29% of the country. As a Consumer Cellular customer on the AT&T network, you'll get access to 5G in nearly all of the large cities and their suburbs. However, AT&T falls short for coverage in rural areas of the country.

T-Mobile reigns supreme regarding 5G coverage, with a footprint that spans around 53% of the country. Consumer Cellular customers benefit from that coverage, which is strongest in big cities and the surrounding areas. T-Mobile has better 5G coverage in rural areas than AT&T, but it too has room to grow..

FAQ

How can I switch to Consumer Cellular?

Switching to Consumer Cellular is a straightforward process. You can do it online, over the phone, or at a Target store near you. If you have a current phone bill, it can help ensure your phone number gets switched over to their service. If you're an AARP member, remember to provide your card or membership number to get exclusive discounts. If you're referred by a friend, have their name and cellphone number ready to receive a $10 credit on your next invoice.

If you're unsure which cellular plan works best for you, you can call Consumer Cellular for a recommendation. Keep in mind, there are no fees to switch your plan if you find you need more, or less.

If you already have a cellphone you love, you may not even need to get a new one! With most unlocked GSM phones, you can switch to Consumer Cellular simply by replacing the SIM card in your current phone. If you're looking to start with a new phone, they offer a selection of everything from simple flip phones to flagship smartphones.

Once you're ready to switch, just call Consumer Cellular at (888) 345-5509. Their friendly, U.S. based customer service team is there to answer any additional questions, or walk you through, step by step, to get your Consumer Cellular service up and running.

FAQ

About consumercellular.com Popular Products and Services?

Consumer Cellular offers a variety of products and services. They have an impressive array of cell phones, tablets, and smartphones from brands like Apple, Samsung, and Motorola. They also cater to older adults who prefer flip phones, such as the Consumer Cellular Link II.

In terms of services, they offer cellular plans that are affordable and risk-free. Their plans start as low as $15 per month. They also offer unlimited talk & text with a flexible data plan, starting at just $20 per month. Additionally, you can add lines for family or friends for just $15 per month per line.

They also have special offers such as $150 off a new iPhone or Apple Watch, and up to $400 off on Samsung Galaxy S24. They also offer annual savings of $60 by taking $5 off every plan for 12 months.

Consumer Cellular also provides 5G network services, offering lightning-fast speeds and improved call quality. They have been recognized by J.D. Power as “#1 in Customer Service among Value MVNOs” and have over 600k 5-star reviews accrued via Shopper Approved. They were also awarded by Forbes as one of America’s Best Mid-Sized Employers.

They have a growing footprint of retail locations where you can sign-up for service, get friendly in-person tech help, and so much more. They also offer exclusive benefits for AARP members and USAA members. For AARP members, they offer two lines of unlimited talk, text, and data for $55 per month. For USAA members, they connect families with low-cost, award-winning service.

Please note that the information provided is based on the latest available data and may vary..

FAQ

How do I sign up for Consumer Cellular service?

To sign up for Consumer Cellular service, you can follow these steps:

  1. Decide on a plan: You can view all of their affordable, no-contract options on their website. If you're not sure which cellular plan works best, you can give them a call for a recommendation.

  2. Prepare necessary information: Have your current phone bill ready to help switch your phone number over to their service. If you're an AARP member, have your card or membership number ready to get exclusive discounts. If a friend has referred you, have their name and cellphone number ready—you'll each receive a $10 credit on your next invoice!

  3. Choose a phone: If you already have a cellphone you love, you may not even need to get a new one! With most unlocked GSM phones, you can switch to Consumer Cellular simply by replacing the SIM card in your current phone. If you are looking to start with a new phone, they offer a selection of everything from simple flip phones to flagship smartphones from top manufacturers.

  4. Sign up: There are three convenient ways to do it: online, over the phone, or at a Target store near you. If you need help, you can call them at (888) 345-5509.

Remember, with Consumer Cellular, there are no fees to switch your plan if you find you need more, or less. And their automatic upgrades mean that if you happen to go over your plan’s monthly limit, you’re automatically upgraded to the level that covers your usage for the best price, with no overage fees.

FAQ

consumercellular.com Return Policy?

At Consumer Cellular, they have a 100% Risk-Free Guarantee. As a new customer, you may cancel your service and return any device purchased directly from them within 30 days of activation of your service, and they will waive the monthly service fee. However, data usage is limited to 500MB. If you cancel beyond 30 days or if you have used more than 500MB of data services at the time of cancellation, you may still cancel your service at any time, and they will prorate your monthly service fees in your final invoice. Devices purchased by existing customers are subject to a 14-day return period. Devices must be returned in a like-new condition in their original packaging. Devices that are damaged, unsanitary, dented, cracked, scratched, or missing all original kit components may be denied a return.

For shipping, standard shipping takes 3-5 business days, but express shipping is available for $10 with 1-2 business day delivery. If you’re getting a new number, the phone will be sent active and ready to go. If you need to return a device, you can call customer support at (888) 345-5509 so they can help you print out your return shipping label..

FAQ

How do I cancel my service at Consumer Cellular?

To cancel your Consumer Cellular service, you'll need to call them at (888) 345-5509. Once the cancellation is confirmed, you'll be provided with a mailing label to send back your device. Please prepare the information that Consumer Cellular representatives might need from you such as contact details, account numbers, etc.

FAQ

What is the phone number of Consumer Cellular?

The phone number for Consumer Cellular customer service is 1 (888) 345-5509.

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